IT support is usually the product and service offerings that an organisation offers to assist meet its customers’ technological needs. In a fast-paced business environment, IT help is much more than just technical help. It can also encompass the deployment, installation, and maintenance of new equipment, as well as more advanced software, systems, and devices. However, in today’s age, with growing business sophistication, IT help is not limited to IT related activities, but can include all aspects of computer and internet usage. To meet this ever-growing demand, organisations need to expand their IT support offerings by developing in-house IT management solutions and Outsourcing for optimal business outcomes.
The common IT problem faced by businesses across industries is that of inadequate or incorrect technical support, particularly at the initial stages of setup or when the system starts to operate at a normal level. IT technicians are required to be available at any hours to resolve minor issues which can disrupt business operations. In some cases, a technician may not even be able to resolve a problem. For example, if a customer calls to report a slow running machine, the technician may be unable to locate the problem, or may suggest additional hardware to resolve the issue. In extreme circumstances, an IT technician may even advise the customer to call a more experienced consultant for further assistance.
This scenario is why many businesses now require IT support technicians who have at least one year of accredited full time Bachelors degree courses (BMS courses). These technicians are qualified to provide the basic support and guidance required to minimise problems that may occur during normal everyday usage. For this purpose, a good technician should be equipped with the following IT skills:
A CISA certification is a highly respected IT assessment, which assesses candidates on IT knowledge, communication and technical abilities. This certification was created by the Computing Professionals Association (CPA), who worked with Microsoft to create the exam that enables CISA certified IT professionals to access their members’ benefits. Passing the exam requires passing a series of three tests, which include comprehension questions and written sections. The examination is based on the Windows operating systems and is divided into two main parts. The first part focuses on IT knowledge, using modules such as Managing Information Technology (MIT) and Windows Server. The second part of the test covers application usage, which uses modules such as Managing System Information Services (SSIS) and Network Virtualization (NVA).
IT support technicians are required to be knowledgeable about each of the four tiers of Microsoft Certified Technology Specialist (MCPs) and Windows Server Support Expert (DSSE). Tiers I, II and III cover general IT knowledge, while Tiers IV, V and VI involve specialist knowledge on specific Microsoft technologies. The first two tiers of CISA certification exam contains a written section, while the third tier includes a hands-on lab or simulation that allows the testers to work through real problems that might arise in real working environments. The fourth tier of the CISA certification test consists of a written section and a hands-on lab or simulation that allows the technicians to work through real scenarios that might arise in an office environment.
Ceiling Based IT Support is also referred to as Windows Bronze System Administration, Windows Vista System Administration or System Integrator’s certification exams, while Windows Server 2021 System Administration exam has a duration of ninety days and is ideal for technical professionals who support small network shops. This certification exams combine theoretical study with practical sessions that involve network installation, configuration, troubleshooting, maintenance and security. The topics covered include TCP/IP fundamentals, service orientated architecture and transport controls, server management, database server platform, server monitoring, network security, email, security systems and protocols, network optimization. The exam also tests the candidates’ ability to work with Windows servers and command shells. The test consists of one hundred and twenty multiple-choice questions, which cover various system administration functions.
These four IT courses are designed to help students understand different aspects of system administration. During the courses, they will be presented with theoretical sessions on topics like managing a network and servers, troubleshooting issues with Windows server, analyzing server problems, planning and implementing a business network, software deployment and design, and software evaluation. In addition, students will be provided with practice questions and demonstrations based on authentic situations in real IT environments. IT Trainee Professionals (ITP) also can choose among the three certifications ITT Technical Associate (ITA), Cisco Certified Network Associate (CCDA) or Microsoft Certified Systems Engineer (MCS) to further their IT training and career. ITT graduates can pursue jobs such as Information Technology Service Specialist (ITS), System Design and Computer Services Specialist (SCS). On the other hand, CISA and MCS students can choose between the Microsoft Certified Systems Engineers (MCS) or Cisco Certified Network Engineers (CCNA) certifications.
There are also several IT trainings available online. These training courses provide practical IT knowledge needed by IT support specialists to successfully cope with new IT challenges. Online IT trainings include website development, website hosting, website maintenance, and internet security. With these IT courses, learners will have the ability to gain practical IT knowledge and abilities needed to work as IT support specialists in various companies. These online training courses are very easy to follow and are designed to enhance IT support specialists’ skills to ensure a bright IT future.