IT support is an administrative service which supports users of computers or technology-based services. IT support can also be called tech support, help desk, or support. It involves providing technical support to help resolve problems for end-users. The most common users who contact IT support services are business users and system administrators. Other common users include end-users who need assistance with applications, system administrators who need support on their operating systems and maintenance personnel who are involved in fixing software.
IT support may be provided in a number of forms. It can be offered on a one-to-one basis or on a distance basis. The duration of training courses for IT support can vary according to the size and scope of the firm offering the service. A typical IT support training course lasts from eight to sixteen weeks, with an average of eight hours per week rating.
An IT support training course can cover a wide variety of topics, which include installation and maintenance procedures, antivirus protection, information technology management, network security, programming languages such as C/C++, application testing, networking fundamentals, and office productivity software. The duration of the courses can vary from six to sixteen weeks. An example of IT support training course would include the Windows Server Basics, which covers the installation and maintenance procedures of Windows server applications. It includes the usage of Windows server tools and commands, database server basics, troubleshooting procedures, database server installation and design, and basic configuration and use of email.
Office 365 provides IT support for the community of users of Microsoft Office software such as Outlook, Word, PowerPoint, and Excel.
The first portion of this training course will teach users how to troubleshoot common issues such as freeze screens, blue screens, pop-ups, slow loading of software, and more. After successfully completing the first portion of this course, students will be able to troubleshoot common issues on their own. Some IT courses offer IT professionals a certification examination after they complete the course. This exam can provide employees a lifetime access to an excellent salary.
The second portion of IT training course materials focuses on understanding how to create templates, how to format data, and how to use macros. Learning how to do these tasks is important because they are the building blocks of creating workflows. The IT support specialist can create workflows by using a series of visual presentations. These courses can take anywhere from six to twelve weeks to complete. The duration of these courses can range from six to sixteen hours on-demand video viewing per week. With a lifetime access to these videos, the employee will have immediate access to IT specialists who can assist them with software problems.
An example of in-depth IT training courses is the Microsoft Dynamics GP. This course includes training in the basics of the product including its functionality and user interface.
IT experts will learn about the core capabilities of the product including its reporting tools and how to customize it to meet the unique needs of each organization. Other key highlights of this course include the ability to connect to the SharePoint and the Business Portal and learning how to create custom web pages for websites that connect to the SharePoint base.
IT support specialists can also receive training through specific companies. A good example of this is the Six Sigma Project. Six Sigma is an organizational change management technique that helps businesses improve quality of operations. IT support specialists can learn how to use the tools that are part of this methodology and how to train their customers on how to use it.
- The last key highlight of the training course covers training on troubleshooting desktop computers. There are many troubleshooting options including basic and more advanced tools.
- IT support specialists will need to know how to troubleshoot and repair windows problems including blue screens, error messages, slow running systems and disconnected devices.
- This is a very important aspect of the job and IT support experts who successfully troubleshoot desktops will be preferred over others.