With the widespread availability of various managed service providers (MSPS) and computer hardware vendors, one may find it a bewildering experience to select the most appropriate one. Many people tend to stick with the more popular brands that they are familiar with, and rely heavily on these for their PCs. While this may be fine for some people, it can be quite the reverse for others who may not necessarily know much about what they buy, and who would therefore need a lot of information before making a decision.
The most important thing to look for in a managed service provider is its reputation in the IT world. There are several ways to determine the credibility of any provider – its website, its product portfolio, testimonials posted on its website and its list of technical partners. One can also check the market reputation of the business model being used by the provider. Another important aspect is to examine the operational costs incurred by the service provider. All of these aspects will help you in formulating your decision.
The Managed Service Provider offers two different types of services: managed print services and managed data backup.
The former is offered in conjunction with the managed print services. The latter is a service that offers VPS, or Virtual Private Server, that allows an individual or a business owner to have physical space on a server similar to that which is found in a dedicated server. The advantage of VPS is that each user gets his or her own physical server with the capacity and level of resources as if one were using a dedicated server. The provider may offer the service at varying costs depending on the levels of unmanaged services.
An important consideration in deciding between managed services and managed data backup is whether or not the service provider will perform maintenance on the host machine. Some providers charge an extra fee for this service. Some managed providers offer a money-back guarantee in case a problem occurs within a specified period of time. In most cases, users can determine the length of time of the guarantee by consulting the provider.
A service level agreement (SLA) is a legal contract between an individual or an organization and a service provider.
The SLA sets forth the responsibilities and obligations of both parties. In most cases, a service provider has agreed to abide by the SLA. Service providers also use terms such as per-user management, per-user ownership, reseller network management, end user management, technical support, compliance management, and disaster recovery to describe their services.
End users are usually provided with a preview of their Managed Service Provider’s recovery plan. This preview provides an overview of how the provider plans to protect the information of end users and what steps will be taken if a problem occurs. End users should understand the end user SLA as well as the Managed Service Provider’s recovery plan. They should understand what to do in the event of an outage and what they need to do to prepare for future events. If users do not have training or knowledge in the field, it is suggested that they employ an IT professional who has at least one year of experience in information security.
It is important for users to ensure that the Managed Service Provider has data analytics installed. Most providers include a hosted platform that provides data analytics to ensure that the network and application security are not compromised. Furthermore, a managed service also incorporates unified communications and telephony infrastructures to ensure the smooth operation of business.
- When setting up a call center or similar system, the user may want to consider using an msps hosting solution. These solutions allow a provider to easily manage and maintain the infrastructure.
- The user does not have to be concerned with the management of hardware or software.
- The provider handles all aspects including the application, hardware, networking, and software.